AUTONET TV

Service Center Standard and Procedures

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Thousand Oaks automotive service centers including Niel's Auto Service have procedural standards for each service they perform. Niel's Auto Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and Thousand Oaks customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service.

An example is how Niel's Auto Service grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Thousand Oaks car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Thousand Oaks service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The CA automotive service industry and Niel's Auto Service want the best for you and for you to keep coming back.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Niel's Auto Service Engine Air Filter Replacement

When your experienced Niel's Auto Service technician changes your oil, he will also inspect your air filter. You shouldn't need a new air filter at every oil change, but you will need to change it regularly. Heed your technician's auto advice if they tell you to change your air filter.

An air filter does what its name implies: it filters stuff out of the air. Air is drawn into your engine through the filter because your engine needs air to burn fuel. If the filter weren't there, a lot of dust and debris would come into the vehicle engine with the air when you are driving around Thousand Oaks. That dust and debris would get hot, burn and produce all kinds of ash and gumminess that would eventually clog up your engine.

Drop in an air filter and voilá! Problem solved.

But air filters themselves get clogged up with all the junk they clean out of the Thousand Oaks air. This doesn't allow the junk into the vehicle engine, but it does block up the airflow. A blocked airflow will reduce engine efficiency.

Thousand Oaks residents who get a charge out of the feeling of power in their engine might consider upgrading their air filter. Talk to your friendly and knowledgeable Niel's Auto Service service advisor. Premium air filters have been proven to increase horsepower and torque. So with the cost of a premium air filter, you can increase the horsepower in your engine — there's no cheaper way to do that!

It's also one of the simplest elements of routine preventive maintenance – and it protects against damage to expensive vehicle electronic systems. No Thousand Oaks resident should have an excuse to drive around CA roads and highways with a dirty air filter.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Saving Lives in Thousand Oaks with Tire Pressure

All new passenger vehicles on our Thousand Oaks, CA, roads now have tire pressure monitoring systems – TPMS for short. They are designed to alert you if your tires are underinflated. Since they are fairly new, a lot of people have questions about them.

First off, the most important thing is that you still need to check your tire pressure every week – or at least every time you gas up. The TPMS system alert comes in when your tire is 20 percent below the factory recommendation. So if the recommended pressure is 34 pounds per square inch, the TPMS warning won't come on until the pressure is at 28 pounds. That's significantly underinflated, enough to raise safety concerns.

The worst is tire failure. A severely underinflated tire can overheat and fail. Also, handling degrades to the point that you may not be able to steer out of trouble. Also underinflated tires wear out faster and they waste fuel. So it's costly to not stay on top of proper inflation.

What's the practical value of the TPMS system? Well, it's twofold. First, it can alert you when your tire is losing pressure due to a puncture or a bent rim. That's an important warning that you might not have gotten until next time you gassed up.

The second is that we all occasionally forget to check our tire pressure. So it's a fail-safe system to let you know there's a problem brewing.

Other things can cause your TPMS system to go off. The system also monitors itself. The sensors that are mounted in the wheels have little batteries that send a signal to the monitor. The batteries go dead over time and the TPMS system will let you know. And the sensors could break. Also road salt from our CA roads can ruin them.

There's also a hassle factor that your Thousand Oaks, CA, tire center has to contend with. For example, when you have your tires rotated in Thousand Oaks, the TPMS system has to be re-calibrated so that it knows which tire is on which corner of the car. Same is true for when you have new tires or winter tires installed. Flat repairs, as well.

That takes extra time. And it requires the right equipment and training. Special – and expensive – tire change machines need to be used with some sensors. It's all complicated by the fact that there are a number of different TPMS systems in use so the tire professionals at Niel's Auto Service need equipment and training for each kind. Tire centers have had to raise the price of some of these basic services to offset their increased costs.

Also if you add custom wheels on your vehicle, you need to put in new TPMS sensors if your originals won't work on the new rims. If you don't your TPMS light will be on constantly and you won't have the benefit of the warning system.

All in all, the mandated TPMS systems will save lives, so they're worth the added hassle and expense.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Diesel Maintenance for CA

At Niel's Auto Service we hear from a lot of people who are excited about the new diesel engines that will soon be available in passenger cars and SUV's. But our CA friends are often curious about the preventive maintenance requirements. People may not know that diesel engines have long been used extensively in Europe and Asia. In fact, in some markets, there're nearly as many diesel powered passenger cars as there are gasoline.

Here's who's announced or is expected to announce new diesels for North America: BMW, Mercedes, Audi, Volkswagen, Nissan, Honda, Toyota, Hyundai and Subaru. Of course, the US auto makers will be expanding their diesel offerings as well. Diesels will become a very big deal here in CA.

You may ask, why has it taken so long getting to CA and North America? There are a bunch of reasons like fuel tax policies and such, but the biggest hurtle was that CA diesel fuel had a high sulfur content – too high for the latest generation of highly refined diesel engines. Recent government mandates to remove sulfur now opens up CA to the engines the rest of the world's been enjoying for a long time.

Why are diesels so popular worldwide? Well, for starters, diesels get up to 30% better fuel economy than gas engines. And they last a lot longer. And modern diesel engines are refined, quiet and powerful – and there's none of that black smoke we used to see.

Some people may think that diesels create more pollution. But, you need to rethink diesels. Environmental pollution standards for diesel cars and light trucks are scheduled to be as strict as they are for gasoline vehicles. A modern diesel engine is as clean as a gas engine.

Repair costs are similar to vehicles with gas engines. As with gasoline engines, proper maintenance is the key to long engine life and to avoiding repairs. So pretty much what we have come to expect with gas vehicles; coolant system service, transmission service, power brakes, power steering, differential, filters, fuel system and so on. And the payoff for you, if you're the kind that likes to keep your vehicles for a long time, is that a properly maintained diesel engine can last for many, many years.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Problems with Suspension Solved at Niel's Auto Service in Thousand Oaks

A vehicle's suspension system is tough. It can last for years and after lots of driving for Thousand Oaks drivers. But it can be damaged quickly by hitting a pothole, curb or rock, and it can wear more quickly if you frequently drive off-road or on bumpy roads. A workhorse vehicle — one that hauls heavy loads — is also going to be hard on its suspension system.

Because the useful life of your suspension system contains these elements of unpredictability, it is important for Thousand Oaks drivers to have them inspected periodically. Worn, broken and missing parts can be identified during an inspection at Niel's Auto Service . An ineffective suspension system will decrease the driver's control over a vehicle, so when it is damaged it frequently leads to the worst kind of vehicular damage — dangerous accidents.

The suspension system is composed of springs and shock absorbers (or shocks). Springs suspend the weight of the vehicle above its axles. They allow the vehicle to “bounce” over bumps, which reduces the force of the impact on the vehicle. Shocks reduce the rebound of the “bounce,” smoothing out the ride of the vehicle. They also force the tires to retain constant contact with the road. Shocks are responsible for “handling performance,” or the ease with which the driver controls the vehicle.

The springs in the suspension system are heavy-duty and rarely break or wear out. Shock absorbers are tough, too, but they will wear out.

Your vehicle might be equipped with struts. Struts are a combination spring and shock absorber. Struts, like shocks, have a limited life span.

Inspecting shocks or struts for damage and wear should be part of your preventive maintenance routine. Since a good suspension system is ultimately a safety feature of your vehicle, it's always better to be proactive about its care. In this case, good car care can prevent accidents.

There are some signs that will warn you that your suspension system may be in need of attention. One of the signs might be a cupped wear pattern on your tires. This is caused by the shocks bouncing unevenly. Other signs of bad shocks manifest themselves in the handling performance of your vehicle. You may notice a drifting sensation when cornering, often referred to as a “floaty” feeling. If the front of your vehicle dips significantly when you brake or if it rocks back and forth after stopping, it's time for new shocks. Your technician at Niel's Auto Service will check your shocks visually. If they're leaking, they need to be replaced.

Any one of these symptoms warrants an inspection of the suspension system. You should also get your suspension system inspected if you are involved in an accident involving one of your wheels. Thousand Oaks drivers should never put off suspension repairs. If you experience suspension system failure, it can cause a serious accident. If one of your shocks needs to be replaced, then replace all four of them. This allows for even handling of the vehicle. Replacing just one of the shocks is rarely good auto advice.

When you replace your shocks or struts, use parts that are equivalent to — or better than — the original shocks on the vehicle. The original equipment was for the weight and expected use of the vehicle, and Thousand Oaks drivers should never downgrade.

Upgrading, however, is another matter for Thousand Oaks drivers. If your suspension system gets a workout or you just want to improve your vehicle's handling performance, then you should upgrade to a better shock. If you haul heavy loads around Thousand Oaks or tow a trailer, then you should definitely be getting heavy-duty shocks.

 Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net