• To perform high-quality repair at a fair price.
• To give the customer a price estimate for work to be performed.
• To use only proven high-quality merchandise.
• To employ the best skilled technicians obtainable.
• To furnish an itemized invoice. Replaced parts may be inspected upon request.
• To have a sense of personal obligation to each individual customer.
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
• To furnish or post copies of any warranties covering parts or services.
• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
• To follow state regulations.
• To notify the customer if appointments or completion promises cannot be kept.
• To exercise reasonable care for the customer's property while in our possession.
• To maintain a system for fair settlement of customer's concerns