- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Great service from Neil and his team. Got my truck done in a timely manner and would highly recommend. Thank you!!
Neil helped me 1 1/2yrs ago when I had major delema. My 2021 Toyota Corolla SE Nightshade that I had lease on had major damage from rats getting into engine compartment. Water resivior had big holes,several pieces of wiring harness were gone and I took it to Simi Valley Toyota (my leaser who helped me finance a wonderful car). One of the service guys we will leave name out gave me a quote of just over $9000.00. I was very devastated especially just lost my wonderful job. Now I know plenty about cars there engines and rest but, I think this service guy took me for a stupid woman. So I towed it back to my house covered it and figure that was it till lease is up. My neighbor across street gave me neils automotive in Moorpark. OMG he is the nicest guy. Doesn't cheat you and respects you. Needless to say everything fixed for just over $300. When I purchase another vehicle he will be my only service guy