AUTONET TV

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Niel's Auto Service, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference?

There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands. 

In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more complicated; the part itself may cost quite a bit more.

But you're not an expert, so how do you know the price is fair? This is where it helps to establish a good, long-lasting relationship with a reputable service repair facility.  They know you, they know your vehicle and they value keeping you as a customer. A facility that doesn't care about repeat business may try to suggest more repairs than are needed or inflate their prices.  But those shops are unlikely to stay in business very long since their reputation gets around. 

If you've been taking your vehicles to the same shop for several years, you've had experience with them and know their policy on labor costs and parts prices.  At some point you may wonder if it's worth it to keep putting money into your vehicle, and if you know your service advisor, you have developed a trust for his or her advice. 

Keep this in mind, too.  Vehicle designers and engineers have made significant progress in things like powertrain technology and rust prevention.  That means today's vehicles are meant to last longer.  One study in a major consumer magazine shows that if you can keep your vehicle on the road for 200,000 miles/320,000 km, an average of 15 years, some vehicles can save you up to $30,000 or more. Investing in repairs can make a lot of sense. 

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Not-So-Common Sense (Sensor Failures)

So your vehicle won't start.  What's the first thing that comes to mind?  Battery dead? Starter motor worn out? Out of gas?  Well, those are all reasons that make sense.  But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it.  Here's how that works.

You have lots of computers in your vehicle.  They need to know the status of things so there are several sensors monitoring various things going on.  These sensors send information to the computers that adjust the fuel and air mixture so you don't waste fuel.  They know when things aren't quite right and prevent you from starting your engine if that's going to damage it. 

Other sensors make sure the coolant is the right temperature, check to see you are not polluting the air and make sure other electronic components are performing their tasks correctly.

Here's an example of a sensor doing its job.  Your engine needs oil to lubricate metal components so the friction doesn't damage them.  Your engine has an oil pressure sensor that tells a computer called the Electronic Control Unit (ECU) if things are good to go or if there's something wrong, maybe the oil pressure is too low to keep things lubricated.  If it is, it gives a signal for the vehicle not to start, protecting the engine. 

Of course, the sensors can go bad, too, with some of the same results.  And so someone has to figure out if it's the sensor that's failed or if it really has detected a problem.  That is the challenge for technicians with specialized equipment to decipher the signs.  If a bad sensor is found, it may need to be replaced.  Sometimes a thorough cleaning can do the trick.  In either case, your service facility can track down the problem and get you back on the road.  Makes sense, doesn't it?

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net

Snake in the Engine (Serpentine Belt)

There's a belt that snakes through your engine.  It's even named for a snake, the serpentine belt.  It'll bite you when it breaks, possibly leaving you stranded.  So, it's good to know a little about this snake-like belt.

In early engines, there were lots of belts. They were used to convert the rotating power of the engine to turn a mechanical part.  But engineers had an idea.  Why not consolidate all those belts into one that ran a bunch of different parts simultaneously? Voila!  The serpentine belt.

It's found in the front or side of your engine unlike older belts which were often in a V shape, the serpentine belt has ribs on it which more effectively connect with the pulleys that power the other components.  A serpentine belt may power the water pump, power steering pump, alternator, and the air conditioning: all from one crankshaft. 

Now, all that's fine when everything is working well and the belt is intact.  But when a serpentine belt wears, gets loose, or breaks, it can affect many engine components at once.  Not an ideal situation. 

If you hear squeals coming from the engine compartment, see a battery light, or the engine overheats, those could be signs that your serpentine belt needs replacing.

The good news is that they usually last a long time, from 60,000-100,000 miles or 100,000-160,000 km.  Still, they don't last forever, and your vehicle's manufacturer usually recommends replacing them when they've gone close to the expected maximum.  It’s also recommended that you replace the pulleys and belt tensioner at the same time as they have the same service life. Regular maintenance and inspection of the serpentine belt is not only a good idea; it’s one of those things that you should not let "slip" by.

Niel's Auto Service
49 Taylor Ct Ste B
Thousand Oaks, CA 91360
805-379-4040
http://www.nielsautoservice.net